Training Courses

Training for Intelligence Professionals

Non-Verbal Communication Baselining Behavior

An estimated 75 to 93% of human communication is non-verbal. In addition to having the interrogation skills necessary to control, collect and fully exploit a human source of information, being able to read body language, establish a baseline and ‘sense’ deception are key to being able to successfully prosecute the human target.

For more information, contact Clifford Ruggles at

Psychological Narrative Analysis (PNA)

The study of word choices and grammar structures people choose when they communicate. PNA techniques identify specific words, speech patterns, and grammar structures that reveal a person’s behavioral characteristics and veracity. PNA techniques identify where people either obfuscate or omit information in written and oral communications. Once information gaps are identified, students learn to obtain the missing information using the micro-action interview.

For more information, contact Clifford Ruggles at

Travelers’ Course

The Travelers’ course makes students aware of the various security rules, regulations and requirements of foreign travel in today’s highly charged security environment. Students are provided with training in specialized techniques when dealing with foreign officials to ensure successful travel with minimal interruptions. The attendees will learn to utilize short-term rapport building skills as well as verbal and non-verbal techniques.

The course utilizes practical exercises and various scenarios to replicate most common overseas travel-related difficulties and troublesome situations, and offers the solutions to overcome them. The students will learn tools and techniques to maximize their security and safety awareness while minimizing their profile during foreign travel.

For more information, contact Clifford Ruggles at

National Security Advanced Training course

The National Security Advanced Training Course (NSAT) has been developed as a comprehensive program of instruction for the Department of Homeland Security. By integrating the previous training and experience of Special Agents into the operational skill sets of DoD Human Intelligence Collectors, this course has been designed to provide for optimal functionality within a Joint Terrorism Task Force (JTTF) environment.

Participants will become actively familiarized with the full spectrum of Human Intelligence Operations, intended specifically to enhance the investigation and prosecution of terrorist-related threats to our national security. Throughout this training, NSAT focuses on the essential considerations and methodological studies of Human Behavioral Profiling, Intelligence Debriefing/Analysis, Custodial Interviewing, Source Management, and Surveillance, looking to add layers of proficiency upon existing skills that relate to mission-critical aspects of Counter-Terrorism Operations. Additionally, because this training is presented at the professional level, attendees will discover how to successfully recruit, control and exploit human sources of information via practical exercise, gaining a tactical and strategic advantage over any adversary or criminal suspect. This all-inclusive introduction will equip participants with a new perspective on interactive communication techniques, all of which will contribute to establishing a longer term interoperability within the Joint Intelligence and Law Enforcement Communities.

For more information, contact Clifford Ruggles at

Competitive Assurance Seminar

Safeguarding proprietary information is perhaps one of the most fundamental and fiduciary responsibilities that any business leader has in an information-rich environment. As increasing numbers of companies turn to the use of valuation models that emphasize intellectual capital over physical capital, the protection of information takes on new meanings. Competitive Assurance involves the isolation of those critical elements that are truly needful of protection and developing the answers to the implied questions: what has to be protected and for how long?

Companies that recognize that it takes more than standard security measures to protect their assets have dramatically increased their reliance upon Phoenix Training Center’s Competitive Assurance professionals and practices since the mid-1990s. Based on established principles of counterintelligence practiced in governments around the world, the Competitive Assurance process has been specially designed, developed, and implemented for the peculiar protection needs of businesses in an increasingly competitive environment.

For more information, contact Clifford Ruggles at

Mediations and Negotiations Course

This intensive course enhances the capabilities of communicators engaged in cross-cultural communications, interpreter-assisted meetings, and negotiations in permissive, semi-permissive, and hostile environments. The training will consist of at least 50% practical exercises in realistic conditions and can be tailored for specific areas. Practical application, role-playing and scenario-driven exercises provide students the opportunity to practice the skills taught in the classroom.

This course also includes time for students to utilize Phoenix’s Electronic Language Simulation device to fully understand the challenges posed by the use of a translator.

For more information, contact Clifford Ruggles at

Interrogation Refresher Course

Certified interrogators provide an essential skill to HUMINT Operations. The global security environment is ever-changing and certified interrogators must incorporate new advanced techniques with those they already know and apply. The Interrogation refresher course is a review of the fundamentals of interrogation and a chance for students to revise and improve their style and technique. Classroom instruction is followed by video-taped practical exercises that allow instant feedback and self-evaluation. The class provides for students to test their mental agility and interrogation skills to cope with uncooperative sources played by experienced role players and trained interrogators.

The Interrogation Refresher course is highly recommended for interrogators about to deploy or those who have not utilized their skills for an extended period of time. Class is limited to Certified Interrogators Only.

For more information, contact Clifford Ruggles at

Source Management Course

The Source Management Course is designed for personnel who find themselves responsible for managing HUMINT collection assets. This course will acquaint students with collection management procedures, tactics, techniques and procedures associated with HUMINT Operations at the strategic, operational and tactical levels. This course identifies the specific roles, responsibilities and tasks required to manage HUMINT Operations. Students identify areas of collection and analyze the threat beyond a commander’s requirement. Students will perform a practical exercise to demonstrate their understanding of the management process.

For more information, contact Clifford Ruggles at

HUMINT Support to Tactical Operations Course

Formerly Maritime Interdictions Operations Course

This course is designed to provide all services with training for individuals who will be involved with information collection at the tactical level. It incorporates lessons learned from current and past operations. The course is exercise heavy and provides a solid base for units to conduct tactical collection. The exercises are conducted focusing on the units standard operating procedures.

The course provides students with the necessary skills to operate effectively as a member of HUMINT or TSE team. Working in teams students will plan and conduct debriefings and basic personnel and site searches.

For more information, contact Clifford Ruggles at

HUMINT Operations Familiarization Course

For those who are just beginning in the HUMINT world or those who need an overview of operations prior to an assigned task, the HUMINT Operations Familiarization Course (HOFC) provides a concise synopsis of multiple aspects of HUMINT.

HOFC provides the student familiarization in the conceptual, doctrinal, legal and technical aspects of conducting operations within various sub-disciplines of human intelligence. Students learn the fundamentals of intelligence operations and are introduced to the application of these basics to human intelligence operations. The performance environment consists of demonstrations and practical exercises, including role-player exercises between students and instructors against developed requirements essential for HUMINT collection operations. HOFC offers opportunities for the students to demonstrate understanding in multiple human intelligence activities; e.g. collection, targeting, surveillance/surveillance detection, controlled human intelligence operations, terrorism/counterterrorism, elicitation, counterintelligence, interrogation, and debriefing.

For more information, contact Clifford Ruggles at

Tactical Site Exploitation Course

The Tactical Site Exploitation Course is relevant to organizations seeking greater fidelity, thoroughness, and standardization in collecting and exploiting physical and human information on a combat objective. In addition to learning objective oriented questioning skills, students discover how to maximize Time on Target during the Tactical Debriefing of both suspected individuals and non-combatants. Students will learn the basic techniques required to thoroughly exploit the tactical environment.

This course consists of practical exercises to maximize support from classroom instruction. The first day teaches tactical questioning. The second day teaches site exploitation, and the third day consists of practical exercises designed to challenge the students to maximize time on target, collect, identify and evaluate the material collected on site.

For more information, contact Clifford Ruggles at

Tactical Questioning/Tactical Site Exploitation Course

Tactical Questioning and Tactical Site Exploitation (TQ/TSE) are combined into an intensive course allowing students to use both skill sets to enhance their productivity in a tactical environment. Through tactical questioning training, students will gain knowledge on effective questioning through enhanced information collection. They will learn techniques on how to question and how to apply their questions to the information they are collecting. Through tactical site exploitation the students will use appropriate tactical debriefing skills to quickly screen personnel for further exploitation as well as sensitive site exploitation methods, techniques and tools to quickly identify material on personnel. Lastly they will learn how to combine these skill sets to strengthen their overall intelligence collection in the tactical environment.

This course will address the needs of each student through challenging practical exercises that support classroom instruction. TQ/TSE offers an excellent pre-deployment train-up in support of tactical and operational intelligence requirements. This course is taught by subject matter experts with vast experience in Human Intelligence, Intelligence Collection and Analysis and Special Operations.

For more information, contact Clifford Ruggles at

Tactical Questioning and Screening Course

This course accentuates the statement “Every soldier is a collector”. Focusing on direct questioning and basic screening tactics, TQ Screening provides a basic understanding of the benefits of immediate tactical information collection. This course is designed for personnel with limited or no HUMINT collection experience. Students will also learn the fine line of where TQ ends and interrogation begins. They will understand the current laws, rules, regulations, and conventions governing tactical questioning and collection. This course will enhance the commander’s ability to identify immediate threats and will provide a timely and accurate picture of the current situation.

For more information, contact Clifford Ruggles at

Tactical Debriefing Course

HUMINT personnel must be familiar with current interrogation techniques, screening operations and how to collect time-sensitive intelligence from non-cooperative sources to enhance their ability to perform tactical debriefings. The Tactical Debriefing course delivers all of these skills. Instruction of debriefing techniques within the confines of the Geneva Conventions and FM 2-22.3 will enhance the students’ ability to collect intelligence from sources within tactical and operational environments. The attendees will enhance their collection skills, gain the ability to maximize cooperation from sources, learn proven techniques and how to apply them with specific sources and gain knowledge on how to organize and refine their information collection and reporting approach.

Traditional platform training and practical exercise are used as instruction tools during this course to reinforce the student’s learning ability. Each student is trained and mentored to collect human intelligence from sources captured at the tactical objective. Students are familiarized with current interrogation techniques, full screening operations, and hostile debriefing capabilities. An exercise scenario used throughout the course culminates in a major screening and debriefing in which students learn to collect time-sensitive intelligence from non-cooperative sources.

For more information, contact Clifford Ruggles at

Advanced Debriefing and Elicitation Course

This course is designed for personnel who have attended the Debriefing and Elicitation Course or have experience in the HUMINT world and want to improve on the basic skills. The AD&E includes a review of basic persuasive interpersonal communication skills as well as defensive skills, including counter-elicitation, detecting deception and congruency and legend. This course also introduces negotiation as a tool for HUMINT collection.

For more information, contact Clifford Ruggles at